Effective Date: January 1, 2018
KNGRO LLC (“KNGRO”) collects information about you when you use the KNGRO mobile applications and website(s) (collectively, the “Services”), and through other interactions and communications you have with us in connection with the Services. This includes collection at the time you download an KNGRO app, use an KNGRO website, create or register your KNGRO app account, and when you otherwise use the Services.
Scope and Application
Collection of Information
Information You Provide to Us
We collect information you provide directly to us, such as when you create, modify, or log in to your account, request support from or otherwise communicate with us, and if you interact with the Services as a Third Party Provider, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment information, vehicle registration information, insurance information, driver’s license information, and other information you may choose to provide.
Information We Collect Through Your Use of the Services
Depending on how you use the Services, we may collect information about you in the following general categories:
Use of the Services requires collection of precise location data. If you grant the KNGRO app permission to access location services through the permission system used by your mobile operating system (“platform”), we will collect the precise location of your device. We may also derive your approximate location from your IP address or phone number. We may also receive information about your location from third parties.
We may collect information about the device you use to access the KNGRO app, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
If you permit the KNGRO app to access the camera on your device via the permission system used by your platform, we will enable you to take and upload to the KNGRO app or websites photos of invoices, receipts, and other matters directly related to the Services.
We collect transaction details related to your use of the Services, including the type of Service, the date and time you used the Service, payment amounts, distance traveled, and other related transaction details.
Usage and Preference Information
Call and SMS Data
Our Services facilitate communications between Users, including telephone calls or SMS messages. In connection with facilitating this service, we may receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.
When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with the Services.
Important Information About Platform Permissions
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. These platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the KNGRO app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the KNGRO app seeks before you first use the app, and your use of the app constitutes your consent.
The permissions requested by the KNGRO include permission to collect your location data for the purposes described above. This permission will enable KNGRO to collect your location data, even when the app is not running in the foreground or background of your device. You will not be able to use the KNGRO app if you do not permit location data collection.
Information We Collect From Other Sources
We may also receive information from other sources and combine that with information we collect through the Services. For example, if you choose to link, create, or log in to your KNGRO app account with a payment provider (e.g., Google Wallet) or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.
If you also interact with other KNGRO platforms and services, we may combine or associate that information with information we have collected from you in your capacity as a User.
Use of Information
We may use the information we collect about you to:
Provide, maintain, and improve the Services, including, for example, to facilitate payments, send receipts, provide products and services (and send related information), develop new features, provide customer support, develop safety features, authenticate Users, and send product updates and administrative messages.
Track the status and location of shipments transported through the Services, and to determine other information relating to your use of the Services such as period of usage.
Send or facilitate communications between you and other users of the Services, such as estimated delivery times.
Send you communications we think will be of interest to you, including information about products, services, shipments, promotions, news, and events of KNGRO and other companies, where permissible and according to local applicable laws.
Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
Where this is the case, we will take appropriate measures to protect your personal information in accordance with this Policy.
Sharing of Information
We may share the information we collect about you as described in this Policy or as described at the time of collection or sharing, including as follows:
Through Our Services
We may share your information:
With other Users at their request, including shippers and carriers, or third parties at the request of shippers or carriers. For instance we may share your name, personal photo, precise or approximate location, and certain contact information (depending upon your location and applicable laws) with other Users;
With other people, as directed by you, in connection with a particular service, offering or promotion; or with third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of the Services that are viewable by the general public; and
With third parties with whom you choose to let us share information, for example, other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate.
Other Important Sharing
We may share your information:
With KNGRO subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and/or logistics purposes;
With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;
In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, ordinance, license, operating agreement, or legal process;
With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, or safety of KNGRO or others;
In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
If we otherwise notify you and you consent to the sharing; and
In an aggregated and/or anonymized form which cannot reasonably be used to identify you.
Social Sharing Features
The Services may integrate with social sharing features and other related tools which let you share actions you take on the Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with others, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
Analytics and Advertising Services Provided by Others
Other Important Sharing
We may share your information:
You may correct your account information at any time by logging into your online or in-app account. If you wish to deactivate your account, please email us at firstname.lastname@example.org. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our terms of service, we may seek to resolve the issue before deleting your information.
Access, Correction and Deletion Rights
If you have any questions about this Policy, please contact us at email@example.com.
We may change this Policy from time to time. Your continued use of the Services after such change constitutes your consent to the changes. We encourage you to periodically review this Policy for the latest information on our privacy practices.
Changes to the Policy
You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.
We may also seek permission for our app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, iOS users can later disable it by changing the contacts settings on your mobile device. Some Android devices may not provide such a setting.
If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, you will not be able to use the Services if you disable our collection of precise location data. Additionally, disabling our collection of precise location from your device will not limit our ability to derive approximate location from your IP address.
We request permission for our app’s collection of precise location from your device (whether your own device or otherwise) per the permission system used by your mobile operating system.
KNGRO will comply with an individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law